Privacy policy
Welcome to Franklin & Co. Flower Farm — we’re thrilled to have you!
In order to avoid confusion and clarify the rights and obligations between Franklin & Co. Flower Farm ( “we” or “us”, or “farm”) and its website visitors (“you”), all use or access of our website (including https://www.franklinandcoflowerfarm.ca/ and others) (collectively the “Site”) is conditioned on this Privacy Policy, which describes how Franklin & Co. Flower Farm collects, uses, and shares any personal data you provide to us (including electronically or by phone, mail, or other means). Your privacy is important to us, and we recognize that you care about how the information you provide to us is used, stored, or shared. Please read this policy carefully. By accessing or using the Site, you consent to the terms and conditions set forth below. Please note that participation in Franklin & Co. Flower Farm’s workshops or online shop is governed by separate terms and conditions.
Information Collection, Use, and Sharing
The information we collect includes contact information, ordering information, billing information, and other details you provide to us, or that are gathered through your activities, third-party analytics, or other sources.
Your information helps us offer you certain products and services, including access to our Site and fulfilling our obligations to you. We generally store your data and may transmit it to third parties for processing. When we process your data, we do so to serve our legitimate business interests (such as offering you the opportunity to purchase our goods or services).
Ways in which we use your information include:
- Responding to your questions and providing customer support
- Notifying you about events, products, and services
- Conducting surveys to gauge your interest or satisfaction with Franklin & Co. Flower Farm events, products, and services
- Fulfilling orders or requests
- Developing and displaying content and advertising tailored to your interests
- Verifying eligibility and delivering prizes in connection with contests and giveaways
- Enforcing our terms and conditions
- Managing our business
- Performing other functions as described at the time of collection
- Analyzing trends to improve our website and offerings
If you no longer wish to receive communications from us, you can opt out by clicking “Unsubscribe” at the bottom of any bulk email from Franklin & Co. Flower Farm
We work with third-party companies and individuals (such as payment processors and email providers) to help us provide services. These third parties have limited access to your information and are obligated to use it only for tasks performed on our behalf.
We may need to disclose personal information when required by law or when Franklin & Co. Flower Farm believes disclosure is necessary to protect its rights and/or comply with legal processes. We may also disclose information for reasons related to public importance, national security, or law enforcement.
Cookies and Pixels
We use “cookies” and “pixels” on our site. Cookies help improve your experience by identifying repeat visitors and saving time during your site interactions. Pixels allow social media platforms to track visitors to outside websites to tailor messages on social platforms. We use these technologies in compliance with the policies of the various social media sites.
We may also use similar technology in emails or newsletters to gauge whether they are opened and clicked, allowing us to tailor our services and measure the effectiveness of our content.
Log Data
Like many websites, we collect information your browser sends when you visit the Site (“Log Data”). This may include your computer’s IP address, browser type, the pages of our Site that you visit, and other statistics. We may use third-party services like Google Analytics to analyze this data and make decisions about our offerings.
Passwords
Certain features of the Site may require a username and password. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your username or password. Notify us immediately if you suspect unauthorized use.
Public Information
This Privacy Policy does not apply to information you provide publicly on comments, forums, blogs, or similar activities on the Site. Such information may be seen and used by others. Additionally, if you share information via third-party accounts (like Facebook), it will be subject to that platform’s privacy policy.
Special Privacy and Data Protection Standards
If you are in British Columbia or another jurisdiction with specific privacy regulations, you are entitled to certain rights, including the right to access, correct, or erase your data, and the right to withdraw consent at any time.
Security
We take precautions to protect your information, both online and offline. Sensitive information, such as credit card details, is encrypted and securely transmitted. While we strive to protect your data, no online service can be 100% secure.
Storage of Information
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Updates
Our Privacy Policy may change from time to time. Your continued use of the Site after we post any modifications constitutes your acceptance of the changes.
If you have any questions, please contact us at:
Franklin & Co. Flower Farm
13492 271 Road
Charlie Lake, BC V1J 8K2
hello@franklinandcoflowerfarm.ca
